PRIVACY POLICY
RETURN REFUND, EXCHANGE POLICY & TERMS & CONDITION
1. POLICY:
According to our policy we cannot offer any refunds, return or exchange because of the customized nature of our products. Each of the apparel is made according to the client specifications so any such return policy is not applicable.
However, in case of a serious defect, mistake or quality issue, by the brand, we may consider replacing the product shipped to you upon management’s discretion and discussion. Consideration for replacement of any such faulty or mistaken product is only applicable if the client informs us within 24 hours of the product delivery. The brand will not be liable to consider any such complaints after 24 hours and no action will be taken.
In case of replacement or exchange approval by the management, customers are liable to send back the product to the brand on their own expense with full responsibility within 7 days. If not sent within 7 days the brand will not allow any exchanges.
Cancellation of any order is not in our policy under any circumstances and no refunds will be made.
2. QUALITY CONTROL:
We keep a record of our product details, quality, and measurements before dispatching. This is done so that in case there is a fault in the product we can correct it before dispatching. This is done to keep strict quality check.
3. TAXES:
We sell our products on the prices mentioned which are exclusive of taxes.
We do not ask the customers to pay taxes on the prices mentioned.
Usually the international shipping is without any taxation on our product types.
In case there is a government policy regarding taxation on imported goods by any country, we are not responsible for paying the taxes but the recipients from those countries are.
We will not pay any tax or duties.
4. STORE CURRENCY:
All orders are processed in US dollars. If the customers are from a country other than the USA, the prices will be shown to them in their local currency. But, they will be charged according to the currency conversion rate in US dollars at the time of their order. This rate can be confirmed from any local bank, credit card provider or money exchange agencies.
5. SIZE CHART:
The sizes in our size chart are according the ready to wear sizes that we provide.
Before checking out we confirm customers’ sizes through electronic confirmation. In case customers want size customization or slight variations in sizes, they need to make sure to refer to our size chart and confirm changes according to that chart to avoid confusions in measurements.
However, if customers want the size to be customized irrespective if the size chart, they will have to pay an additional $20. They can refer to our size sketch to check the measurement points. The customers are then requested to measure the points on their already stitched shirt and pants that they find perfect in fitting. The stitched shirt is to be taken for measurements.
Length of each dress will depend on its style.
6. CUSTOMISATION:
We do not offer customization of fabric, colour, and design materials used in the customization of any product.
All our products are handmade that is why the fabric, designing materials, work and colour may slightly differ from what is shown in the pictures.
7. LACES AND OTHER MATERIALS:
Our laces and other designing materials are mostly imported from China, Malaysia and Thailand. We cannot customize these or promise to deliver the exact same materials shown in the pictures. These can slightly differ depending on the availability of the raw materials in our stock or market.
8. ALTERATIONS:
We try our best to deliver the exact size that the customer requests in customization but we also keep a margin of 2 inches both towards the chest and waist sides by adding 2 inch extra cloth to the product. This is to avoid any size issues.
Because it is a manual job the size cannot be promised to perfection but to the best of fittings. If there are minor alterations the customers need to bear the expense of those alterations and get it done by themselves. We cannot do the alterations after the delivery is made.
NOTE:
All these policies will automatically be considered accepted when customers place an order.
The order confirmation of customers assure that the customers accept and abide by these terms and conditions.